Frequently Asked Questions
Q:What is your return policy?
A:Only faulty or miss-spelled items will be accepted back and full credit given.
Q: Can I specify what typestyle and font is used in printing?
A: No, sorry we periodically change the type face and style of printing. All are 12 point font however typeface can vary, we do mainly use Spartan.
Q:Do you combine shipping?
A:Yes, the product page shows a chart for postage and packing.
Q:Can you print more letters in a line than those shown on your website?
A:Yes it is possible, this can still depend on the colour of foil required if different from listing. Normally 18 letters inc spaces,and punctuation
Q:Can you print a different name on each pencil?
A:No, the pricing is for a run of pencils. The whole operation is manual with metal letters and hot plates. It is the changing of set up that takes the time and money. This will be £4 GBP for each pencil , our pricing is therefore for a run of same name or text which we believe is fair.
Q:Do you ship internationally? (Please note: Our shopping cart is only programmed for UK destinations)
A:Yes, We can quote for Royal Mail Airmail which is usually around £3.50 GBP Europe and £4.50 GBP World Zones 1 & 2 which includes USA / Canada. This would be for 12 to 36 pencils in a small packet.
Q:How long do they take as some firms quote 6 weeks?
A:We try and get the printing & posting done within 7 days, most times quicker than this. This does mean we post within 7 days, but delivery still depends on the Royal Mail
Q: Are the colours of pencils and printing exact pantone matches?
A: All photographs used on the website are representations only subject to the standards of photography and web display settings used by the photographer and end user. No guarantees can be made that colours will match customers expectations. If in doubt please ask.
Q:Can you do larger runs of pencils?
A:Yes, Depending on the stock availability We can do runs for Business, Schools, Charities or parties of most items. Please email firstname.lastname@example.org for further details.
Q:Can you print Gaelic or other worldwide character styles?
A:Due to the system used being manual the simple answer is NO. There are no computer laser printers in this process, purely manual labour and hot metal letterpress. All typefaces are of ADANA style See our Ebay page to see how we print your pencils.
Q:Can you print in lowercase as it says CAPITALS only?
A:Yes we can on when ink printing Remember capitals also work on email and web addresses.
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We Name It also trades on Ebay as Silverkimbo’s